FAQ
- How often should I have my scales serviced?
We would recommend that all scales should be tested at least annually. If your scale is critical for your product accuracy, then more frequent testing would be advised. - What is a trade approved scale?
A trade approved scale has been tested by the National Institute of Australia and found to comply with the regulations for trade transactions. A trade approved scale then needs to be certified by a licensed certifier for it to be used for trade. - Do I need a trade approved scale?
If you are selling/packing a product by weight and attaching a price to that product, then you need a trade approved scale. Your local trade measurement authority can supply you with further information. - What is your warranty policy?
All our products are backed by a manufacturers return to base warranty. Simply return the product to us and we will take care of the return/repair process. Warranty varies from 12 months to 5 years depending on the product. - What is a waterproof scale?
Waterproofing is based on the IP rating. The IP rating is based on the protection a product has against dust, liquids and impacts. Generally speaking the higher the IP number the better protection the scale has against dust and water ingress - Can the scale print ingredient and nutritional labels?
Yes, depending on model, we have a range of weigh labelling scales which can print information for food labelling requirements. - What is the difference between a cash register and a POS system?
A POS system is generally PC based while a cash register has its own embedded operating system. Cash registers are made to cater for a variety of applications, while POS systems can be specialised to suit a particular application.
